How can I claim the warranty?

Contact us via email at [e-mail] or send us a WhatsApp message at [phone] with the below-mentioned details to claim your product under warranty.

• • order number;
  • the quantity of each product and/or part missing, faulty or damaged; and
  • an image or video (of acceptable quality) of the product that clearly shows:
  • the fault or damage (if applicable)
  • what part is missing (if applicable);
  • the product in the original packaging (if applicable); and/or
  • the photo of the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what you are requesting, i.e. refund, credit or replacement of parts/product.

Claiming a warranty: Things to remember

• Please provide images and videos of acceptable quality so we can measure the claim.
• Upon receiving the necessary details, and validating the claim, we will dispatch the missing part as soon as possible after confirming the spare part is available.